Shipping & payment terms
Shipping & Payment Terms
Updated: January 2026
💡 Quick Info: Free shipping from CHF 100 | Delivery in 1-2 business days | 100% recyclable packaging | Switzerland & Liechtenstein only
📦 Shipping Costs
| Order Value | Shipping Costs | Delivery Time |
|---|---|---|
| From CHF 100 | Free | 1-2 business days |
| Under CHF 100 | CHF 9.90 (Priority) | 1-2 business days |
💡 Money-Saving Tip: From CHF 100 order value, we ship for free! Add a few more products and save on shipping costs.
🌱 Sustainable Packaging
We ship our products in sturdy cardboard packaging that safely protects your order.
Our filling material:
- ✅ Compostable corn chips - 100% biodegradable
- ✅ Recyclable paper - Eco-friendly & reusable
- ✅ No plastic - We avoid plastic as much as possible
- ✅ 100% recyclable - All packaging can be recycled
🌍 Our Sustainability Promise
We strive to make the shipping process as sustainable as possible. That's why we avoid:
- ❌ Plastic filling material
- ❌ Paper delivery notes (you receive the receipt via email as PDF)
- ❌ Unnecessary packaging
Together we protect the environment! 🌱
🚚 Delivery Area & Shipping
Delivery area: We deliver exclusively to Switzerland and Liechtenstein.
Shipping partner: Delivery is made by Swiss Post or a comparable parcel service to the delivery address specified by the customer.
Scope of delivery: Delivery does not include additional services such as unpacking or disposal of packaging material.
📍 Delivery & Absence
If you are not present during delivery:
The package will be deposited in front of your door, at the entrance, or at your company's reception.
⚠️ Important: With the deposit at the agreed location, responsibility for the goods transfers to you.
📦 Delivery Damage
If products are delivered with visible damage to packaging or contents:
- Complain immediately to the delivery service (e.g., Post, courier)
- Refuse acceptance of the damaged package
- Have a damage confirmation issued
- Inform us immediately via email: support@nailino.ch
💡 Good to know: Product damage may be covered under warranty. Our support team will assist you with further processing.
Contact for delivery damage:
📧 Email: support@nailino.ch
⏱️ Delivery Times
- ✅ Products in stock: Shipping within 1-2 business days after order confirmation
- ✅ Delivery time: 1-2 business days after shipping (within Switzerland)
- ✅ Tracking: You will receive a shipping confirmation with tracking number via email
- ✅ Receipt: As PDF in the shipping confirmation (paperless & eco-friendly)
⚠️ Important: Delivery times are non-binding. In case of (partial) delivery impossibility, the order will be (partially) cancelled, you will be informed, and any payments already made will be refunded. Claims for delivery delay or (partial) failure are excluded.
📅 Holidays & Delivery
- ❌ Sundays: No deliveries
- ❌ Official holidays: No deliveries
- ✅ Business days: Monday to Saturday (except holidays)
💳 Payment Terms
The following payment methods are available:
| Payment Method | Details |
|---|---|
| 💳 Credit Card | Visa, MasterCard, American Express |
| 📱 TWINT | Pay quickly and securely with TWINT |
| 💰 PayPal | Pay securely with PayPal |
| 💎 Shopify Payments (Stripe) | Secure payment processing via Stripe |
| 🏦 Prepayment (Bank Transfer) | Pay by bank transfer |
🔒 Secure Payment: All payments are processed via secure, encrypted connections. Your data is safe with us!
Important notes:
- NAILINO Group GmbH reserves the right to exclude individual payment methods or require prepayment
- Delivered products remain the property of NAILINO Group GmbH until full payment
❓ Frequently Asked Questions
When will my order be shipped?
Products in stock are shipped within 1-2 business days after order confirmation.
How long does delivery take?
After shipping, delivery usually takes 1-2 business days within Switzerland.
Will I receive a tracking number?
Yes, you will receive a shipping confirmation with tracking number via email.
What happens if I'm not at home?
The package will be deposited in front of your door, at the entrance, or at reception. With the deposit, responsibility transfers to you.
What should I do with a damaged package?
Complain immediately to the delivery service, refuse acceptance, and inform us at support@nailino.ch.
Do you deliver abroad?
No, we deliver exclusively to Switzerland and Liechtenstein.
Which payment methods do you accept?
Credit card, TWINT, PayPal, Shopify Payments (Stripe), and prepayment (bank transfer).
📞 Contact
NAILINO Group GmbH
Baumgarten 10A
6243 Egolzwil
Switzerland
📧 Email: support@nailino.ch
🌐 Website: nailino.ch
🛍️ Ready to Order?
Free shipping from CHF 100 - Sustainable packaging - Fast delivery 🇨🇭
✓ 100% vegan & TPO-free
✓ Sustainable packaging
✓ Fast delivery in 1-2 business days
